Why update GS7/Edge before fixing?

[kathy65793]

Did your phone start acting like this from the last update or before that?

[DOGBODYSPEAKS]

Immediately after the update.

On Sat, Oct 14, 2017 at 11:04 AM, kathy65793 <forums@verizonwireless.com>

[DOGBODYSPEAKS]

Not that I know of yet. Apps constantly freeze and restart, freeze and

restart, making one's S7 essentially worthless with Nougat. Nice testing,

Verizon!

[vzw_customer_support]

DOGBODYSPEAKS, we're sorry to see that you've been having so many issues after the Nougat update. It looks like you've been trying out a lot. Please try backing up your phone > http://spr.ly/65828Ao1u; then doing a factory reset > http://spr.ly/65848Ao1r

Does this help?

MarcusS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[jrh4054]

VZW's answer to everything is do a factory reset.  These OS updates shouldn't cause such issues as to the need for an FDR.  Also, MarcusS_VZWSupport, your backup link is bad.

[DOGBODYSPEAKS]

I agree. At this point I will probably try it.

[jrh4054]

Even though the Nougat problems posts have slowed down considerably, because issues like yours are still coming up, I'm not ready to do it just yet. 

[DOGBODYSPEAKS]

It will take me awhile to move and backup apps and content so I'm not doing

it any time soon either.

On Mon, Oct 16, 2017 at 11:59 AM, jrh4054 <forums@verizonwireless.com>

[jrh4054]

If you have an SD card, make sure you remove it before doing the install.  I have every app that will go on the card on it, along with all my pics and videos.  I also have everything, but the apps, backed up to the Verizon cloud.  Even it you back up the apps, if you end up having to do a factory reset they will all have to be reinstalled.  You can just move them to the phone from the backup up source.

[jrh4054]

I meant you can't just move the apps to the phone.,