Why will my wife's Galaxy S4 not take a charge?

[MacDavies]

My wife's Galaxy S4, purchased new on September 14, 2013, will not charge.  The device will not recognize that the charging cord is plugged in.  So far I have tried the following:

-Using several different cords, including the factory cord for my Galaxy S4

-Switching batteries between my S4 and hers

-Letting the device run the battery down to 0%

-Plugging the USB cord into a computer

-Resetting (obviously)

-Turning on/off power saving mode

-Ensuring the port is free of debris, and that the tab inside is straight and not compromised

Any input, advice or help is appreciated.

[vzw_customer_support]

Hi MacDavies - Let's geive your wife back the power to power her phone! I appreciate you taking the steps that you have already. To confirm is there any apparent physical or liquid damage to the device? 


Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

[MacDavies]

There is no physical or water damage.  It was working great, then an hour later it wouldn't take a charge.

[vzw_customer_support]

Thanks for the info. I sent you a Follow request. Could you please accept and send me a private message, so that we can look deeper into this for you? Thanks!

SandyS_VZW

Follow us on Twitter @VZWsupport

[tikibar1]

How To: Direct Message  and  sandys_vzw