Wi-Fi calling doesn't work, or requests Airplane mode to be turned off

[Derekkaz]

Hello,

Currently using the Samsung S8, and in the past the Wi-Fi calling option always worked.  Now, I cannot get it to work, and when I try to make a call in Airplane mode, it states "Turn off Airplane mode to make this call?  Cancel; Turn off".  I have tried turning the option on/off, along with the HD calling option as well.  No such luck. 

[vzw_customer_support]

Derekkaz, 

I apologize for the issues you've been experiencing with using Wi-Fi calling. I depend on this function myself and I'll be delighted to get this feature working for you again. Let's gather some more information. Are you having any issues with using data while on Wi-Fi? Are you enabling Wi-Fi calling by following these steps http://spr.ly/6581DlnvZ

Juan_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Derekkaz]

Yes, I have tried following the steps, and nothing has changed.

[vzw_customer_support]

Derekkaz,

Is your device on the latest Software Update? Have you installed any new Apps lately?

StephanieS_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Derekkaz]

Yes, it has all of the latest updates including the new OS update this

week. I get a message that still states "turn off airplane mode to make

this call?". I checked and Wi-Fi calling is still listed as on.

On Thu, Jun 21, 2018 at 6:26 PM, vzw_customer_support <

[vzw_customer_support]

I appreciate you following along with us, Derekkaz. Let's try putting this device in Safe Mode to see if you have the Same issue, please follow these instructions to do so:

1 : With the device turned on, press and hold the power button until options prompt appears then release.

2 . Touch and hold power button off until the reboot to safe mode prompt appears.

3. Tap Safe Mode. 

CecileC_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Derekkaz]

It still does not work. When I try in airplane mode, it still asks to turn it off to make the call.

[vzw_customer_support]

Thank you for keeping us updated Derekkaz. The next step we want to try it to Reset the Network Settings. Please follow the link for specific steps. http://spr.ly/6589DWP2U Device Settings

Georgina_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Derekkaz]

Hello, it has been reset, but I still get the same message.

[vzw_customer_support]

I'm eager to get this resolved, Derekkaz. Can you confirm if WiFi Calling works normally when Airplane Mode is OFF? 

Vanessa_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.