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Wife's new phone location services off when phone is idle
jwgroovin
Member

My wife upgraded to a Samsung Galaxy S21 5G. We use location services  for Google maps. Suddenly, whenever her phone sits and goes idle (black screen) the location services seem to be turned off. We use this a lot to help her with directions when navigating or when she gets lost. When she uses the phone, after a minute I get a location update.

She can see my location almost real time (Pixel 3a). I've dug into every location setting possible but can't figure it out.

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Re: Wife's new phone location services off when phone is idle
vzw_customer_support
Customer Support

We would be happy to troubleshoot this with you directly. To allow us to do so, please leave us a Private Note here, or reach out to us directly @VZWSupport on Twitter or Facebook.

 

*Robert

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