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Wifi calling and messaging
BABYGIRL0586
Member

Since the update last month messaging and wifi calling are not properly working. We get promoted to reactivate wifi calling and at times messages that are sent are not received by my spouse or I. Is there a way of correcting this or is an update in the works

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Re: Wifi calling and messaging
vzw_customer_support
Customer Support

I'm sorry to learn that you are having service issues with some features (messaging and wifi calling are not properly working) after the software update, BABYGIRL0586. You indicate that these issues started after a software update, which is indicative that the update did not install correctly. Please use the Repair Assistant Software tas per this link (http://spr.ly/6585DUPy9) to ensure that your update is correctly installed and test. Keep us posted.

 

Antonio_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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