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Will not update
Joecer10
Member

Tried to perform a software update 5 times, even hours to optimizing apps, but fails.

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Re: Will not update
bearone21
Leader

are you on wi-fi or the network??

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Re: Will not update
vzw_customer_support
Customer Support

It's frustrating when you're trying to update your software and it fails, Joecer10. Let's see what's going on with your device. Are you getting any error messages when you are trying to update the software? Have you tried doing a soft reset to make another attempt to do the update?

EdwinW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Will not update
kathy65793
Sr. Member

Have you tried to put the phone in download mode Volume down-Power-Home and then go to

Repair Assistant - Software Upgrade Assistant (Samsung) | Verizon Wireless

Sometimes the OTA doesn't always work and this way you have a solid connection

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