Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Wireless Network issues
IrishAyes
Member

Trying to determine if the network connectivity issue is with my brand new S21 Ultra 5G, or if Verizon's network is just having issues this morning.  Just purchased the phone and the connection at home on my wifi was fine.  Now this morning, out and about, and i cannot connect to Verizon's data network AT ALL.  West Michigan.  Anyone else having issues?

0 Likes
Re: Wireless Network issues
IrishAyes
Member

Update on this issue:  My IT guy at work took out my sim card and put it back in.  After putting back in  the phone automatically switched to 4G network and started working again (it had been showing 5G--with no connectivity).  After about 5 minutes, it switched back to 5G and again no connectivity.

Help?

0 Likes
Re: Wireless Network issues
jav6
Leader

@IrishAyes wrote:

Update on this issue:  My IT guy at work took out my sim card and put it back in.  After putting back in  the phone automatically switched to 4G network and started working again (it had been showing 5G--with no connectivity).  After about 5 minutes, it switched back to 5G and again no connectivity.

Help?


Is there a setting to disable 5G?

...Just another VZW customer...trying to offer some assistance...
0 Likes
Re: Wireless Network issues
vzw_customer_support
Customer Support

Thank you for keeping our team updated. Ensuring that your device and its service work correctly, is very important. We're concerned about the switching of the SIM Cards and your concerns about connectivity when switching back to 5G UW. Is the SIM Card that was switched for your device, a Verizon Wireless network compatible SIM Card? Are you viewing a message notification on your device's screen display? -

RobertC_VZW

0 Likes
Re: Wireless Network issues
9wood
Sr. Member

Many have reported issue with 5g and not being able to get fixed i.e signal etc some mentioned a app or some to disable it to get 4g 

0 Likes
Re: Wireless Network issues
Grappler315
Member

My wife and I also have the Samsung s21 5g and are experiencing the same issue. My phone will not connect to the network at random times and locations, for seemingly no reason. Some times it will say  I have 4+ bars and I cannot connect.  I reset the phone almost daily and even after a reset it still has no service.  Help, my phone is 2 months old and it's happened probably 40+ times already. 

Re: Wireless Network issues
vzw_customer_support
Customer Support

I am so sorry to hear of any issues with your service. Let's get this figured out. When did this problem start? What is the city and state of where this issue is happening? Is this problem happening indoors or outdoors? -Al

0 Likes
Re: Wireless Network issues
Brycandis
Member

I'm having the same issue and I've had my phone for only 4 days when I call Verizon they act as if they have no clue of what I'm talking about and they have several customers with the same complaint I spoke to an IT friend of mine and he says that Verizon  has  very poor service with 5G in comparison to T-Mobile and AT&T.  When the phone is trying to connect to 5G it has no connectivity but on the phone I don't see where you can switch off this 5G they should not be selling these type of phones if they're not able to keep up with what's going on as far as the connection.

Re: Wireless Network issues
vzw_customer_support
Customer Support

Oh no, Brycandis! It's our priority to provide a seamless network experience, and we are concerned to hear that you are experiencing challenges with your service. We would love the opportunity to help you in any way we can today. Can you please elaborate more? When did this issue start? What services are being impacted? 

0 Likes