An Accepted Solution is available for this post.
Wireless text fail
hoople2
Newbie
‎12-09-2019 03:43 PM

Wirelss text messages have been  failing the past month or so. Trying to reach support is useless.

Any ideas?

Labels (1)
0 Likes
Reply
4 Replies
An Accepted Solution is available for this post.
Re: Wireless text fail
jav6
Champion - Level 3
‎12-09-2019 03:45 PM

SMS or MMS?  One contact or all?  Incoming, Outgoing or both?  What devices/platforms have you tried messaging on?  Are you using Verizon Message+ or default messaging apps?

...Just another VZW customer...trying to offer some assistance...
0 Likes
Reply
An Accepted Solution is available for this post.
Re: Wireless text fail
hoople2
Newbie
‎12-09-2019 04:39 PM

Thanks for the reply. It is verizon Message +. It is for all outgoing wireless text. Text do not fail when connected to wi-fi.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Wireless text fail
vzw_customer_support
Customer Service Rep
‎12-11-2019 04:02 PM

hoople2, we definitely want to ensure that Messages+ is working as expected. Help is here. When did this begin? Do you receive any error messages when trying to send a message?

 

LorenzoP_VZW

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Wireless text fail
vzw_customer_support
Customer Service Rep
‎12-11-2019 04:52 PM

Thank you for your patience! We suggest you to check your device memory space, and make sure that your app version is up to date. Please tap in the link below:

https://www.verizonwireless.com/support/knowledge-base-211403/

MariaV_VZW

0 Likes
Reply