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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
battery suddenly not charging on my Samsung Galaxy J7 V 2nd Gen
pigcollect55
Member

My Samsung Galaxy J7 which is a couple of years old, suddenly will not charge.  I have tried a couple of different charging cords and a couple of different outlets, but no luck. what to do?

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Re: battery suddenly not charging on my Samsung Galaxy J7 V 2nd Gen
vzw_customer_support
Customer Support

Hey there. Sorry to hear about the concerns with your device charging. We'd be happy to help. Are you using the Samsung branded charger that came with the device when this happens? *Kris

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