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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
black screen
tayloredtoserve

I have the S8 Plus. I am experiencing a black screen. I've tried the "press volume down while pressing the power button" several times. It has not solved the problem. My phone is vibrating on occasion and shows signs of life. The power light turns on at times. Any help is much appreciated.

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Re: black screen
vzw_customer_support
Customer Support

Hello there, tayloredtoserve! Nowadays, we depend on our cell phones for practically everything, and our mission is to have this resolved as quickly as possible. Let’s review the account and complete some troubleshooting to get your phone working as soon as possible. When did this start? Does the device have any type of physical or liquid damage? 

 

RachelM_VZW

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Re: black screen
duckfly1
Member

Started 9/1/2021.  No other issues.  No liquid damage.

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Re: black screen
vzw_customer_support
Customer Support

Thanks for the information. We sent you a Private Note. ~Gilbert

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