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can i get data off of s7 with blank screen
geo687
Member

phone works but blank screen

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Re: can i get data off of s7 with blank screen
jrh4054
Sr. Member

If the screen is blank, how do you know the phone is working?  A blank screen would indicate to me that the phone isn't working.

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Re: can i get data off of s7 with blank screen
kathy65793
Sr. Member

If you have the phone settings setup that when you did a backup with a computer and something like smart switch you should be able to see if the phone is on if the computer sees it. If you can get it connected to smart switch it might be a software problem but it sounds like it might be a hardware issues.If you put a little pressure on the top of the phone across where it says samsung rub your finger across there and see if the screen flickers or any signs of seeing the screen.

Also you can try this program from Verizon

Repair Assistant - Software Upgrade Assistant (Samsung) | Verizon Wireless

If it downloads the way it is supposed to it could help but a lot of people have trouble to get it to work the way they intentened it to work