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can not get anything but a black screen
LJ58
Newbie
‎07-12-2021 09:15 PM

my new galaxy s20fe 5g screen went black and now I get nothing.  Was working 45 minutes ago, battery was not dead.  what do I do?

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Re: can not get anything but a black screen
acraftylady2
Specialist - Level 2
‎07-12-2021 11:16 PM

Have you tried a soft restart? 

 

https://www.verizon.com/support/knowledge-base-234143/

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Re: can not get anything but a black screen
Jell_Lee
Enthusiast - Level 1
‎07-14-2021 01:11 PM

have you checked to see if the display is dead? you can take it to UBreakIFix repair center

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Re: can not get anything but a black screen
acraftylady2
Specialist - Level 2
‎07-14-2021 01:17 PM

If it's new should be under warranty.  Contact where you got it or contact samsung.

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Re: can not get anything but a black screen
vzw_customer_support
Customer Service Rep
‎07-14-2021 09:55 PM

Hello, LJ58! I know losing the display can be disappointing. Let's see what we can do. Please, try pressing the power and volume buttons at the same time and wait for the Samsung Logo to appear before releasing. Let us know if this helps.

 

HannahS_VZW

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Re: can not get anything but a black screen
vzw_customer_support
Customer Service Rep
‎07-16-2021 01:15 PM

I want to make sure you are able to get your SIM working, jmoney8482. Have you tried any troubleshooting with your device? Does it recognize another SIM? Have you tried doing a factory reset to see if it helps?

 JavierD_VZW

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