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can't unlock screen
JERDAT55
Member

the pattern i have been using for months isn't being recognized by my Galaxy S8

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Re: can't unlock screen
bearone21
Leader

if you didn't add a back-up pin, you'll have to do a master re-set!!

Re: can't unlock screen
vzw_customer_support
Customer Support

Oh gosh, I know that feeling JERDAT55, I am so sorry to hear you are having problems unlocking your device. Here is a link with all the details you will need: http://spr.ly/6585DS5ZT I hope this helps.

Rosanne_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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