cant send picture messages

[joylyn2000]

first of all i really like the Samsung galaxy S3 its a wonderful phone but i am having trouble being able to send/receive picture messages. Whenever i try to send a picture it says message failed and also says service not activated on network. so i went and looked at my plan and it says i can send unlimited messages so i would like to know what is wrong and what i can do to fix this problem.

[tikibar1]

Is your cellular data turned on?  Picture texts won't send/receive over wi-fi.

[joylyn2000]

how do i turn on cellular data or know if its turned on.

[Ann154]

joylyn2000 wrote:

how do i turn on cellular data or know if its turned on.

To tell if it is on, there will be a 4G or 3G symbol next to the signal bar on the phone.

[joylyn2000]

ok i turned my wifi off and tried to send a message and it still said service not activated on network.

[tikibar1]

Have you ensured that cellular data is turned on?

[joylyn2000]

yes it is turned on i have 3G

[vzw_customer_support]

Hi there joylyn2000!

Of course, I'm beyond ecstatic to know you're enjoying your SIII thus far. But, when it comes to picture messaging, failure is not an option so let's work on this together and we'll be sure to have you swapping pics in no time.

As advised, having a data connection is paramount for pictures messaging since they transmit over the data network given their file is larger than a regular text. Additionally, though you are provisioned for messages, it's important that you're also provisioned for picture messages. Were you able to picture message on your last device? For now, let's take a look at your current device. It's great to know you've got your data enabled which is the first step but have you had any connection issues outside of sending/receiving pics? My first recommendation would be to turn off your phone, pull the battery, and pull the SIM for 60 seconds http://vz.to/V2jX4r . That will help resync your phone with our network. Please let me know how that works. If not, no need to worry as we can always take a look at your account itself to make sure you're setup with the proper features.

EvanO_VZW
VZW Support
Follow Us On Twitter @VZWSupport

[Midpitch34]

Same thing happened to me.. have you learned anything new?

[vzw_customer_support]

As someone who always sends picture messages myself, I realize how important this feature is.  Let’s get it working ASAP.  When did this first start?  Where is this happening?  What specifically happens when you try to send them (error message, won’t send the message, etc.)?

SeanC_VZW