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clock and weather won't update
buzzeswoman2008
Contributor - Level 3
‎05-12-2015 12:05 PM

since the update to lolliflop i have been having issues with my phone updating my location and clock. no matter which app i use my phone wont update the time and location along with the weather. in order for it to update i need to restart my phone. this shouldnt have to happen...i shouldnt be restarting my phone multiple times a day..and the battery still dies after only a few hours. anyone else having this issue? Verizon Wireless Customer Support

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Re: clock and weather won't update
vzw_customer_support
Customer Service Rep
‎05-14-2015 12:23 PM
buzzeswoman2008,

This is definitely not what we want happening on your device! Could you please confirm the software version showing on your phone? http://www.verizonwireless.com/support/knowledge-base-97648/ Are your location settings enabled or disabled? http://www.verizonwireless.com/support/knowledge-base-97499/

SandyS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: clock and weather won't update
buzzeswoman2008
Contributor - Level 3
‎05-14-2015 03:51 PM

baseband version: G900VVRU1B0C4

build number: LRX21T.G900VVRU1B0C4

and yes locations and everything are on.

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Re: clock and weather won't update
buzzeswoman2008
Contributor - Level 3
‎05-14-2015 08:16 PM

I am also having problems with my phone getting hot and either going into cooling down mode..even when ive done nothing on my phone for hours or it just shuts down.

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Re: clock and weather won't update
vzw_customer_support
Customer Service Rep
‎05-17-2015 06:38 AM
buzzeswoman2008,

That's a big help! Everything should certainly be working great for you. If you check in the Play Store under "My Apps" are all of your apps up to date? Can we try the phone for a few hours in safe mode http://vz.to/1Ea5XxF and see if it runs any better?

AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: clock and weather won't update
buzzeswoman2008
Contributor - Level 3
‎05-26-2015 12:07 AM

all of my apps are up to date. ive tried running my phone in safe mode many times before and I have still had the same issues.

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Re: clock and weather won't update
vzw_customer_support
Customer Service Rep
‎05-28-2015 05:19 AM
We appreciate all the troubleshooting you've tried thus far, buzzeswoman2008. Our next recommended step is a wipe cache partition. This can help clear the described issues you are experiencing.

http://vz.to/1uorSMg When you reach Step 4, please choose Wipe Cache Partition, and not Wipe Data/Factory Reset. Once this is done, please select Reboot to restart your phone.

Let us know if this helps maintain the time, as well as keep your phone running at a normal temperature.

NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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