Ugghh. Okay I open up contact app; far right side is letters. I am "Missing letters H and Q" because within my settings I am only showing "phone contacts" If I were to change settings to 'view all' then all letters appear.
Yes I have contacts with the letter H and yes they are uploaded to the Verizon Cloud, so logically it should show.
Instead of the letter H I have a *
It looks like this:
Yes, if I press the 'dot* it will jump to letter H, but again H is missing.
I saw this a week ago and probably after the latest Software upgrade. Now allow me to list the steps I've done:
*Forced Stop the App
*Cleared Cache, Data
*Boot into Safe Mode
I notified a Verizon agent last week and Factory Reset was the last step; which i did today. Then after I re tell them of my problem, someone in the Verizon Tech office someone clarified they too saw that. So that's me +1 however I know how the system works.
One complaint doesn't qualify for a software update
Dozens to Hundreds does qualify for a fix
And since I was basically the 1st, their so called Lead Tech said "Those letters that are missing could be the result of not enough contacts within that letter or too many contacts" I called their claim invalid and ya know what? I proved them wrong. I have 4 Contacts in letter H. I think I got 3 contacts in P and 1 Contact in U therefore the "not enough" doesn't work.
I have 4 contacts in letter H and I have more than 4 in multiple other letters; such as A and S and T. So again that highest lead techs claim doenst pan out.
So I'm seeking the help of the community. Open your Contacts...Display "Only Phone"; are you missing any letters? Please let me know Thank you
Galaxy S7 Edge; latest software upgrade in the state of Oregon
This is certainly most unusual. When you look at your list of phone contacts, are the contacts listed on H and Q part of that group or are they part of another group of contacts?
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I am sorry; I don't understand the question.
All my H contacts are saved under the Cloud (phone, Verizon). I can log into Verizon cloud right now and see my H and Q contacts. (although I have no Q contacts; it just happens to be a letter that isn't shown)
If I tap the . (dot) where the H should be; it jumps and it does show my H contacts
Under Settings if I set the "View" to say 'Phone Only' the letters become missing. If I select to 'Show All Contacts' then all letters are visible.
The problem with "All Contacts" is that since I have way too many accounts; I do not want them to be shown. I don't want Google, I don't want MSN, or Outlook or anything. I just want 'Phone' Contacts.
So I also decided to chat with a co worker who also owns the S7 Edge; and he is experiencing the same problem; the irony...H and Q aren't affected its different letters for him. And same thing...his is set to "Phone" and if he shows all contacts then....all letters appear.