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customer service
rogoodwi
Member

I feel like the customer service with Verizon has definitely gone downhill, my call last week with the 2 reps left me more upset at the way t hey spoke to me like I was a burden just calling them.  jeez is the pandemic getting to everyone?!

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Correct Answers
Re: customer service
rogoodwi
Member

I work in a pharmacy in the billing department trading calls from patients and facilities soooo yea i can definitely picture it but even on my worst days i give them 100% courtesy and customer service because that's my job,  I've never given anyone attitude even when I'm being yelled at. 

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Re: customer service
birdblue
Member

I feel your pain. I've been with Verizon for almost seven years now. The first five years were absolutely great as far as customer service goes. I do however have to admit that this year of 2020 they have not been up to their standards. I've definitely run into a couple of terrible customer service reps. At least they were bad on that day. I hope they're not like that all the time. I've learned that when I reach out to any customer service rep at any company, if they seem to answer my call with the stern or they don't seem happy to hear from me, I whoop hang up and lose connection and try again. I will tell you though in my experience Verizon has the best customer service in the business. I'm serious I'm almost 50 years old and I believe I know a little about this. I again with suggest to just maybe try another rap. Their hold times are relatively low. Also, the longer you're with them, the quicker your calls go through.

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Re: customer service
Tigerstep
Sr. Member

Serious question. Could you take calls for an 8 - 10 hour shift with constant ringing? 

Picture handling a call with someone, saying your goodbyes and immediately another call. Pictures that for hours. 

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Re: customer service
scott1757
Member

then they are in the wrong job. If they chose a customer service career then do it well

 

Re: customer service
vzw_customer_support
Customer Support

We are sorry to hear that this has occurred and would never want our customers to feel this way when speaking with us regarding your concerns. This is never the experience that we would want for our customers and hope that we can redeem ourselves. With regard to your issue were we able to resolve your issues. 

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Re: customer service
rogoodwi
Member

I work in a pharmacy in the billing department trading calls from patients and facilities soooo yea i can definitely picture it but even on my worst days i give them 100% courtesy and customer service because that's my job,  I've never given anyone attitude even when I'm being yelled at. 

Re: customer service
rogoodwi
Member

Yes it was resolved same day i just wished that agent i hung up the phone i didn't feel like i did that day. 

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Re: customer service
Rasputin1
Member

I feel they are using this pandemic to avoid customer service calls PERIOD!!!

 

Re: customer service
Rasputin1
Member

I worked for Capital One doing it in the early 2000s. 

IF THEY CANNOT HACK THAT, GET ANOTHER FRIGGIN JOB! SIMPLE AS THAT! 

Re: customer service
SD62
Member

Imagine blaming the customer for your workers bad attitude. Your reply is unnecessary they chose this job if they are unhappy they should take it up with Verizon. We pay for our service, Verizon doesn’t give us anything for free. 

Re: customer service
Newtoncustomer

I have another customer service complaint.  I spent over 20 minutes on a phone trying to get internet service on a new router at my house given to me by a technician.  I call verizon fios and had to engage with an automated phone answering machine that try to solve the problem but it could not because the problem did not fit within its simple categorization of issues.  I then asked to talk to a representative and since I did not answer to one of its two irrelevant alternatives: "disconnect the router" or "walk me through disconnecting the router", the machine disconnected me.  In short, Verizon has a foolproof method for getting rid of a customer: talk to the machine or forget it.  To say I am entirely frustrated with the ineptitude of such a system is an understatement.  VERIZON HAS REPLACED THE WORST CUSTOMER SERVICE WITH NO CUSTOMER SERVICE.  What a brilliant corporate solution.

 

Joe from Newton MA