I tried to submit my response to the Verizon community and must have done
something incorrectly. I have copied the response and am pasting into this
email. When I press the Submit button nothing happens. I do apologize if
this is received twice.
Kind regards
Catherine [removed]
I appreciate the fact that you took the time to follow up with me. I can
assure you that at no time has there ever been any games installed on my
Android phone. Not in the past or currently installed. Knowing Verizon
Wireless reputation of charging hidden fees plus the fact that the local
Sales Associates don't seem to have the time to give their full attention
to customers since they have more important things to do such as keeping
their Bluetooth headset on & either listening to their own music or
multitasking with another customer or peer while at the same time helping
the customer that is right in front of them. They don't take the time to
actually provide you with all of the information you need to know to
proactive manage your account. The next cellular phone company we use, I
will bring with me a pocket sized magnifying glass to read the tiny small
print on the contract that you are never made aware of until Oops it shows
up on your bill.
In the Settings option under WI FI I have the box checked that will Pop up
when a wireless network is available , the same setting will also notify
you of an available Wireless Connection before it will open the
application. I have it setup to only allow downloads via a WI FI
connection. It's sad to have such a modern smartphone that you can only use
to make phone calls or possibly a text message when you're away from your
own secure wireless network to avoid the cost of using the carriers
network. I onlycheck emails or open any applications when connected from
home
I see people using their phones to access other applications in grocery
stores or out shopping & can only think they either don't care or money
isn't a concern for them. Had the Sales Associate that waited on me taken
the time to fully explain your Edge Program, I would have made other
arrangements. As it is now based on a conversation I had with one of your
phone representatives I've had to download a separate application that
works like a PC Task Manager to ensure all applications that I was using
while connected to my personal secure wireless network, completely shuts
down and doesn't continue to run in the background once I am out of range
of my wireless network to avoid being charged for using your network. I now
have a routine that I follow any time I leave home to run the Task Manager
application to stop any thing from continuing to run in the background even
though I logged out they will continue to run in the background if I don't
totally force everything to stop. One would think that disconnecting the
old lan line phones and using your cell phone for everything would be
cheaper. The joke is on the consumer. Luckily we're on a month to month
service so we can walk away and avoid paying for a contract. I have a son
that is getting ready to head off to medical school and I know he will be
dependent on his cell phone more than normal and the cost of adding
additional data is outrageous. More and more the service offered by Walmart
is looking better every day. You really need to invest in sending your
Sales Associates to a customer service class and allow them to be
completely honest with the consumer about all scenarios such as running
task manager to shut down all applications prior to leaving their homes so
app don't keep running in the background when you're out of range of your
own wireless network. If you don't perform this you're being charged for
using the cellular network.
To answer your question No I don't have any games loaded and never have. I
have actually disabled several preload applications that aren't used.
On Jul 31, 2015 8:24 AM, "Verizon Wireless Customer Support" <
Personal Information removed as required by the
Message was edited by Verizon Moderator
