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did not get promotion promised
lucyden
Member

was promised the $80 (2 senior over 55 plan) did not get it.

first bill should have been under $200 - got a $343 +.

Wrong plan applied to my account

Called 4 times, just promises, no results

think about it before you sign up, wish I had;

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Re: did not get promotion promised
vzw_customer_support
Customer Support

Oh No! we are sorry you are missing promotional credits, but No worries. we can help sort it out.  Please reach out to us on the social media platform, follow, and DM, please. 

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Re: did not get promotion promised
lucyden
Member

i dont do social media, we are old. need simplicity.

 

should have been given the $80 (2 lines) plan, was not. being charged for 2 separate individual lines.

 

should not have a $323 first phone bill.

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