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false purchase charges on my bill
charley78
Member

Computer and Verizon account hacked. Thief made $300.00 purchases on my account. Talked with Verizon rep but no resolution yet. Do I have to pay these false charges as they appear on my next bill before any resolution is made.

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Re: false purchase charges on my bill
vzw_customer_support
Customer Support

@charley78

 

I can definitely understand your concerns with being billed for unauthorized charges and fees on your wireless bill. Please know that we do take your account security seriously, and I want to ensure these unauthorized charges are properly investigated and corrected.

 

To ensure your account is protected and to ensure this fraud concern is adequately addressed, please file a claim with our Fraud Prevention Team by visiting here: https://www.verizonwireless.com/fraud/?adobe_mc=MCMID%3D23368735802576366141119853499561294275%7CMCO.... They will be able to address this billing concern for you.

 

AnthonyTa_VZW

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