Computer and Verizon account hacked. Thief made $300.00 purchases on my account. Talked with Verizon rep but no resolution yet. Do I have to pay these false charges as they appear on my next bill before any resolution is made.
I can definitely understand your concerns with being billed for unauthorized charges and fees on your wireless bill. Please know that we do take your account security seriously, and I want to ensure these unauthorized charges are properly investigated and corrected.
To ensure your account is protected and to ensure this fraud concern is adequately addressed, please file a claim with our Fraud Prevention Team by visiting here: https://www.verizonwireless.com/fraud/?adobe_mc=MCMID%3D23368735802576366141119853499561294275%7CMCO.... They will be able to address this billing concern for you.