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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
front camera is not working getting error message

Everytime i try and access the front camera i get an error message.

I have tried clearing the cache and data and nothing is working.

Restarted several times and samsung support was not help

Labels (1)
Re: front camera is not working getting error message

might be a problem with the phone i have had no problems with my s9 + maybe do a exchange

Re: front camera is not working getting error message
Customer Support

Your post tells us you’ve put in a lot of work already on this camera error, kdaly21. What is the error message that displays? Are you using an S9 or a S9+?



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Re: front camera is not working getting error message

Did you try updating firmware? It appears that there is already a firmware update for this brand new phone (surprise, surprise -- NOT😞

Software Version: R16NW.G965USQU1ARBG

Android® Security Patch Level: 2018-02-01

Below are the fixes/improvements this SU is bringing on your Samsung Galaxy S9+:

Improved Camera performance

  • Fixes an issue that could prevent the camera from responding or launching under certain scenarios.

Additional bug fixes

  • Addresses an issue that could prevent Android Pay™ from working.
  • Fixes an issue preventing the face unlock feature from working properly.
  • Improves the Bluetooth® connection performance.