Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
front camera is not working getting error message
kdaly21
Member

Everytime i try and access the front camera i get an error message.

I have tried clearing the cache and data and nothing is working.

Restarted several times and samsung support was not help

Labels (1)
0 Likes
Re: front camera is not working getting error message
KBlack2595
Member

might be a problem with the phone i have had no problems with my s9 + maybe do a exchange

Re: front camera is not working getting error message
vzw_customer_support
Customer Support

Your post tells us you’ve put in a lot of work already on this camera error, kdaly21. What is the error message that displays? Are you using an S9 or a S9+?

DavidH_VZW

 

Follow us on Twitter @VZWSupport

 

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: front camera is not working getting error message
TheS1R
Novice

Did you try updating firmware? It appears that there is already a firmware update for this brand new phone (surprise, surprise -- NOT😞

https://www.verizonwireless.com/support/samsung-galaxy-s9-plus-update/

Software Version: R16NW.G965USQU1ARBG

Android® Security Patch Level: 2018-02-01

Below are the fixes/improvements this SU is bringing on your Samsung Galaxy S9+:

Improved Camera performance

  • Fixes an issue that could prevent the camera from responding or launching under certain scenarios.

Additional bug fixes

  • Addresses an issue that could prevent Android Pay™ from working.
  • Fixes an issue preventing the face unlock feature from working properly.
  • Improves the Bluetooth® connection performance.