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front camera is not working getting error message
kdaly21
Member

Everytime i try and access the front camera i get an error message.

I have tried clearing the cache and data and nothing is working.

Restarted several times and samsung support was not help

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Re: front camera is not working getting error message
KBlack2595
Member

might be a problem with the phone i have had no problems with my s9 + maybe do a exchange

Re: front camera is not working getting error message
vzw_customer_support
Customer Support

Your post tells us you’ve put in a lot of work already on this camera error, kdaly21. What is the error message that displays? Are you using an S9 or a S9+?

DavidH_VZW

 

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: front camera is not working getting error message
TheS1R
Novice

Did you try updating firmware? It appears that there is already a firmware update for this brand new phone (surprise, surprise -- NOT😞

https://www.verizonwireless.com/support/samsung-galaxy-s9-plus-update/

Software Version: R16NW.G965USQU1ARBG

Android® Security Patch Level: 2018-02-01

Below are the fixes/improvements this SU is bringing on your Samsung Galaxy S9+:

Improved Camera performance

  • Fixes an issue that could prevent the camera from responding or launching under certain scenarios.

Additional bug fixes

  • Addresses an issue that could prevent Android Pay™ from working.
  • Fixes an issue preventing the face unlock feature from working properly.
  • Improves the Bluetooth® connection performance.