There are a number of ways to backup your device. If backing up to a cloud storage service is locking or freezing the device, try using a USB connection to a computer to transfer files.
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Nobody wants to lose precious memories like photos and any other media, so I'd be happy to assist in making sure your data is safely stored before you perform the hard reset on your phone.
If you don't already have Verizon Cloud, I would highly suggest this as an option going forward. For more details on this, check out this awesome resource: http://spr.ly/6587D0dsW. Depending on if you have it already, or how you want to manage it going forward, you'll use the appropriate section within the link.
Alternatively, if you didn't want to go towards the cloud-based route, you can always sync your content to your computer. If you need some assistance with this, here are the instructions on how to get this done: http://spr.ly/6588D0dso.
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