how do i unlock my phone

[judy36]

my phone is lock and I cant get pass the home screen I cant turn off so it can reboot. I need help please.

thankyou

[vzw_customer_support]

We are sorry to hear you are in having issues unlocking your device. We have no control over personal password and PIN's set up for your device. Let's see what we can do. What kind of phone do you have?

JavierMD_VZW

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[bearone21]

master re-set