Jhittleelect, besides our Customer service support number of 800-922-0204, we do have many ways you can contact us for anything you need. You can check out all of your options here: Contact Us | Verizon Wireless
We also can help you right here in our forums. Tell us more about what you're trying to do; by 'cut off a phone' are you referring to a temporary suspension of service, a permanent disconnect, or a switch to a different device?
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