- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can someone please help? My galaxy s4 used to be able to accept and send short code text messages for coupons and deals that local stores, redbox and coupons are sent with, and now it just displays "failed" when try to send.. i called verizon and they say they don't have any idea? can someone please help me get this feature back. All the other phones on my plan can recieve and send short codes, just not mine?
Solved! Go to Correct Answer
Correct answers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
dw11,
Thanks for double checking that! Let's take a look at the settings in the phone itself. Please go to Settings>More (tab)>Applications Manager>All(tab)>Messges. In here, scroll down to the Permissions area and you will see an option for Premium SMS, is this option set to Allow?
SandyS_VZW
Follow us on Twitter @VZWSupport
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
dw11,
This is a strange issue! I know you called in, but let's be sure you don't have this option blocked on your account. Please log into your My Verizon account online. Once there select the option to Block Services. If the block for Premium SMS or PSMS is enabled, you will want to disable it to allow short code messages to go through. Please keep us updated on your findings.
SandyS_VZW
Follow us on Twitter @VZWSupport
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have checked and none of my services are blocked
On Dec 2, 2014 1:01 PM, "Verizon Wireless Customer Support" <
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
dw11,
Thanks for double checking that! Let's take a look at the settings in the phone itself. Please go to Settings>More (tab)>Applications Manager>All(tab)>Messges. In here, scroll down to the Permissions area and you will see an option for Premium SMS, is this option set to Allow?
SandyS_VZW
Follow us on Twitter @VZWSupport
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
OMG Sandy, you are the best!!! it worked.... this has been driving me
crazy for 10 mos, i should have found you earlier, would have saved me
some grey hairs!!!
Thanks again, and this would be something good to post on your FAQ site!!
Diana
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi dw11!
Awesome! Thanks for the update, we're here if you need us.
Thanks,
AyaniB_VZW
Follow us on Twitter @VZWSupport