how to unlock my old s20 for my friend to use

[onemdark]

hi i have an extra s20 and s21 that were both on my account and i find myself in a spot where a friend really needs a helping hand and a phone would help but i need the phone to be unlocked for him to use it with his carrier so how to i go about making that happen?

[silver6055]

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@onemdark wrote:

hi i have an extra s20 and s21 that were both on my account and i find myself in a spot where a friend really needs a helping hand and a phone would help but i need the phone to be unlocked for him to use it with his carrier so how to i go about making that happen?

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If it was on verizon postpaid for 60 days or more, and has been paid off, it should already be automatically unlocked.  Do you know that it isn't?

[vzw_customer_support]

That is a great question, and we can certainly try to assist. We would need to take a look at the account in order to make sure that the phone is unlocked. The general rule of thumb is our unlock policy located here: https://www.verizon.com/about/privacy/consumer-safety/device-unlocking-policy. *Gert