This is never what we want to see happen. What's the make and model of your device? Has this happened before?
TabithaJ_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.
It is a samsung galaxy s7 edge.
There are many conversations about this issue and no answers: I’ve already restarted the phone, deleted and re-entered the contact.