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keyboard issues
VBINAZ
Member

I cannot use the speech recognition. The button is gone. There is a mic in the input line, but it does not work.  Can anyone assist?  I use Speech Reco all the time. Thank you.

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Re: keyboard issues
vzw_customer_support
Customer Support

VBINAZ, I can understand how this can be an issue. I use this feature everyday especially when driving. Have there been any recent changes to the device? Can you tell me if the wifi is turned off right now while you are trying to use the feature? Can you browse the internet successfully while off of the wifi network? Please run a device check on the phone to make sure there are not any underlying issues going on with the phone. http://spr.ly/6588Dnm7k .  

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Re: keyboard issues
VBINAZ
Member

The employee at the Verizon store fixed the issue.

Thank you.

Regards,

Vicki