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latest security update battery drain
hwya1a
Member

Updated S7 today, April 3rd and now I'm losing battery faster than ever before. Typically I would lose 10 or 11 percent over a three hour period, now it's losing 30 percent in the same period with less usage?

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Re: latest security update battery drain
Lbishel
Member

Same here. The phone is hot and I keep turning off background programs again and again.

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Re: latest security update battery drain
hwya1a
Member

Hearing the same from people here at work as well

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Re: latest security update battery drain
vzw_customer_support
Customer Support

We understand the importance of having a battery that lasts hwya1a. We want to be sure to get this resolved. About how long does the battery last after it is fully charged? Are you using the original charger that came with the phone?

RashadM_VZW

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Re: latest security update battery drain
MFos
Member

Mine is draining at a rate of 10-15% per hour.  It used to last all day, now I have to charge it at least twice a day.  If I don't charge it before I go to bed the phone is off when I wake up because there is no life left in the battery.  

And, yes, I use the charger that came with my phone. Nothing has changed with that.

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Re: latest security update battery drain
vzw_customer_support
Customer Support

MFos, Thank you for your time in providing these additional details. On occasion, an update can cause settings or device changes that could interfere with your normal battery rate expectations. Let's continue working together on this. Can you please confirm which software version your phone recently updated to - https://www.verizonwireless.com/support/knowledge-base-203265/? Also, try running your phone in Safe Mode for a day or so to see if the battery life improves: https://www.verizonwireless.com/support/knowledge-base-203892/. Please be sure to keep us posted on your experience. 

  TanishaS_VZW

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