loss of gif's after update on S9
kte65
Newbie

just had an update on the S9 and lost access to gif's in my texting.  is there a fix???

 

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Re: loss of gif's after update on S9
vzw_customer_support
Customer Service Rep

kte65,

 

Updating software on the phone should be an easy task with enhancements that will help improve the experience with your device. I am concerned to hear that was not the case with your S9 but we will work to get this resolved for you. Which texting app are you using? Is the option to add a gif not there or it is there and it's not working/giving an error?

 

CandiceH_VZW
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