Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
messed up....
mgerber86
Member

I bought a galaxy s10+ and was told the return policy is 14 days. That if I didn't like it I could get a different phone. Well I don't  like it and went to the local Verizon store 4 days later and and over a week later I'm still told i can't get a different phone because I bought this one at a kiosk in Costco. The Verizon person there didn't inform me that if I wanted to return it I would have to do so at a Costco store. The closest Costco to me is 3.5 hours away. They won't call me to resolve the issue,  won't let me send this one back via mail and expect me to drive 3.5 hours one way to them and pick a new phone. Very unrealistic and very disappointed. I don't know what else to try. 

0 Likes
Re: messed up....
glitchedpixel
Sr. Member

Verizon isn't Costco. It's common sense returns go back where you purchased it.

0 Likes
Re: messed up....
mgerber86
Member

Actually, there is a Verizon seller inside of the Costco where I go and have gone to for 6 yrs for phones. They have always told us in previous years we could return at our local Verizon store if needed. Thanks anyways

0 Likes
Re: messed up....
teeshot
Novice

Depending on where you are, the kiosk in Costco is probably owned and operated by "Wireless Advocates LLC", not Costco or Verizon.  In any event, Costco and Verizon won't be able to help you since you didn't buy it from them.  Check your receipt/paperwork to see who you actually purchased it from.

0 Likes
Re: messed up....
Ann154
Expert
Expert

@mgerber86 wrote:

Actually, there is a Verizon seller inside of the Costco where I go and have gone to for 6 yrs for phones. They have always told us in previous years we could return at our local Verizon store if needed. Thanks anyways


That is still a third party retailer and actually Verizon Wireless selling the product in Costco. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes