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missinformation from local store and customer service
THOMJEAN1
Member

Was talked into upgrading to unlimited plan for only 5$ mo.  increase. next bill was over $190 this is $110 more than normal bill. Was on phone for over an hour to get it strait, got bill reduced but am going through it again this month with a totally different explanation. Verizon obviously does not care about customer satisfaction.

Re: missinformation from local store and customer service
vzw_customer_support
Customer Support

We do care, but I understand your experience has led to that conclusion. We'd like to know more. What is the explanation for the balance? 

 

DavidH_VZW

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