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missing VM icon s8

Switched form s8 to new s8 and the Voice mail Icon is missing. How do I get that back?


Re: missing VM icon s8
Customer Support

I'm very sorry that you have been missing the Voicemail icon on your new device. I know how important it is receiving your messages. Please take a look below and complete the steps:


1) log into

2) go to 'my plans and services'

3) go to 'blocks'

4) Select your phone and click 'block services'

5) Turn on the blocking for VISUAL VOICE MAIL

6) close out, wait a minute and reboot your phone

7) send a test voicemail. You will now see the little tape to tape icon in the header bar indicating:  You have a message waiting!


Please keep us posted.