Have you tried rebooting the phone?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
TREYTRE, having the latest software on your phone, is a must, and we want to help you. Ann154 and bearone21 provided some helpful tips. Have you tried powering your phone off and turning it back on to see if that helps? Please connect your phone to a Wi-Fi network and update your software. If you run into any issues, let us know. We are here to help.