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my Galaxy S9 says it has an update but it is paused, how do i unpause it?
TREYTRE
Member

my Galaxy S9 says it has an update but it is paused, how do i unpause it?

it does say downloading update and time left is 00:00:00

When I click on download  it says please wait then nothing happens

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Re: my Galaxy S9 says it has an update but it is paused, how do i unpause it?
Ann154
Expert
Expert

Have you tried rebooting the phone? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: my Galaxy S9 says it has an update but it is paused, how do i unpause it?
bearone21
Leader

connect to wi-fi for update.

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Re: my Galaxy S9 says it has an update but it is paused, how do i unpause it?
vzw_customer_support
Customer Support

TREYTRE, having the latest software on your phone, is a must, and we want to help you. Ann154 and bearone21 provided some helpful tips. Have you tried powering your phone off and turning it back on to see if that helps? Please connect your phone to a Wi-Fi network and update your software. If you run into any issues, let us know. We are here to help.

JacobV_VZW

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