my galaxy 7 will not connect to my computer

[Beth8]

my galaxy 7 will not connect to my computer. I have already turned on USB debugging under developer tools. Now what?

[Ann154]

What version of the OS on your computer are you using?

[Snn5]

Did you get the drivers for this phone from Samsung?

http://www.samsung.com/us/support/owners/product/SM-G930VZDAVZW

[Salisbury]

    Beth8, now what you should be doing is turn off developer tools. And refer to what I posted in this link, that's the direction you want to be looking into.

my computer won't recognize my galaxy s7 when connected via USB

[Gbktoledo]

Tried all the tips and my laptop running win10 will still not recognize my s7 edge

[Salisbury]

    Gbktoledo, when you plug the phone into the computer USB port does it show as charging, as in the battery?

If not then it's likely the USB cable itself or the port. If it is showing as charging then unplug the phone. Go into Device Manager > Universal Serial Bus Controllers - and right click on USB Mass storage device go to Properties and delete or uninstall it. Then restart the computer and see if the phone is recognized.

[vzw_customer_support]

Gbktoledo, getting that connection for your new phone is certainly what we want for you. Let's dig a bit deeper to see what may be happening. Have you been able to connect to any other computer? Does the computer recognize the device?

[Gbktoledo]

I've tried multiple cables and the same thing happens,  the computer goes into charge mode.   I've gone into the device manager and I do not have the mass storage options under usb.

[Gbktoledo]

I've had a note4 and had no problems connecting to my laptop

[vzw_customer_support]

Gbktoledo-
I know I would be puzzled as well if this was not working with my computer. We would need to rule out it is not an issue on your computer. Please connect your phone to a different computer so that you can test out both. If issue continues, I would suggest contacting your computer manufacturer to ensure there is not an update missing out or if there is something else they can do to help for this option to work.

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