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my new s20 isnt activated properly
cr94
Newbie
‎07-17-2020 06:29 PM

i was told in store my new phone was activated. i turned it on and cant make any calls or recieve texts.

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Re: my new s20 isnt activated properly
vzw_customer_support
Customer Service Rep
‎07-19-2020 06:48 PM

Hello cr94,

 

Congratulations on your new phone! I'm definitely sorry to learn that you aren't able to make or receive calls, but I'm sure we can help you. I will also send you a Private Note, to continue.  ChristinaB_VZW

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Re: my new s20 isnt activated properly
Tigerstep
Specialist - Level 3
‎07-19-2020 07:42 PM

Did you remember to turn the old phone off?

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Re: my new s20 isnt activated properly
beaotch
Newbie
‎07-30-2020 07:43 PM

could i get info as well? mine wont make or receive calls either

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Re: my new s20 isnt activated properly
1hhh
Enthusiast - Level 2
‎08-01-2020 06:46 PM

Same here. That was $1400 well spent.

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