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my phone will not power back up after installing updates
ljoffre
Member

My phone will not power up after installing updates. What can I do?

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Re: my phone will not power back up after installing updates
mama23dogs
Sr. Leader

Did the phone have enough charge?  

Plug in to power and wait a bit. 

Still no luck?

hold power, and both volume buttons at the same time.  Wait.  Does it reboot?

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Re: my phone will not power back up after installing updates
vzw_customer_support
Customer Support

I'm sorry you are having this issue with your device, ljoffre. Software updates are critical for your phone and let's work on this together. Mama23dogs recommended a significant step. Have you completed an unresponsive reset using the steps on this link? http://spr.ly/6587D0lot Also, are you using the original charger? Please keep us updated on your progress.

 

Gerson_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: my phone will not power back up after installing updates
jrh4054
Sr. Member

I think Mama23dogs meant press and hold the power and volume down buttons at the same time.

Re: my phone will not power back up after installing updates
bearone21
Leader

is the battery charged?

Re: my phone will not power back up after installing updates
jrh4054
Sr. Member

Good point.