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my screen is frozen. I cannot even turn the phone off? Any ideas?
MexTex
Newbie
‎01-26-2013 08:41 AM

My screen is frozen.  I cannot even turn the phone off to restart it.  Any ideas?

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Re: my screen is frozen. I cannot even turn the phone off? Any ideas?
breezex
Specialist - Level 3
‎01-26-2013 09:54 AM

Press and hold the power button for 10-20 seconds.  If that does not work remove the battery, wait a few seconds and reinsert it.   Power your phone back on.

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Re: my screen is frozen. I cannot even turn the phone off? Any ideas?
vzw_customer_support
Customer Service Rep
‎01-30-2013 01:38 PM

Hi MexTex!

I want to make sure your screen is "thawed" and no longer "frozen." Did the tip from breezex help with your issue? (Thanks to breezex!) Please let me know if you are still having this issue, I'm happy to assist further!

Christina B
VZW Support
Follow us on Twitter @VZWSupport

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