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note 8 will not wireless charge
haz
Member

My note 8 will not wireless charge . I have tried 2 different chargers and nothing. My wife S8 plus works fine on both wireless chargers. Any suggestions ?

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Re: note 8 will not wireless charge
vzw_customer_support
Customer Support

Wireless charging is an awesome feature, haz. I know I rely on it quite often. How long has it been acting this way? Has your phone ever successfully charged wirelessly?  

Leonard_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: note 8 will not wireless charge
vzw_customer_support
Customer Support

I know how convenient and reliable it is to be able to use wireless charging, haz. You’ve taken some great steps to troubleshoot. Let’s continue with the next steps. When is the last time wireless charging worked on your Note 8? Please run a device health check https://www.verizonwireless.com/support/knowledge-base-206364/ and share your results. Please make any suggested changes or corrections. Power the phone off for a minute, then back on. What happens with the wireless charging after taking these steps?

 

George_VZW


Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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