Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
once again verizon [removed] its customers over again
KBlack2595
Member

well i just found out from a Verizon rep that if u buy the s9 or s9+ u don't have the option to turn it in once u pay 50% of the phone off and it all depends on the phone u get weather u can pay 50% off and trade in or not if i new this i would have never upgrade and jumped ship

Content removed to comply with Verizon Wireless Terms of Service

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: once again verizon [removed] its customers over again
rcschnoor
Sr. Leader
Sr. Leader

KBlack2595 wrote:

well i just found out from a Verizon rep that if u buy the s9 or s9+ u don't have the option to turn it in once u pay 50% of the phone off

However you DO have the option to pay it off fully after a year and then sell the device for more than the 50% payoff amount on a site such as swappa.com. This way, you will have paid less than 50%(net) and STILL be able to upgrade.

KBlack2595 wrote:

it all depends on the phone u get weather u can pay 50% off and trade in or not if i new this i would have never upgrade and jumped ship

The information on whether or not a phone is available for an annual upgrade, i.e. turning the phone in after only paying 50% of the phone off, is available before purchase. Of course, if you purchase the phone without checking this information, that would be on you.

View solution in original post

Re: once again verizon [removed] its customers over again
TheS1R
Novice
0 Likes
Re: once again verizon [removed] its customers over again
bearone21
Leader

not every phone has that option, you should've asked your questions before you bought it!!!

Re: once again verizon [removed] its customers over again
rcschnoor
Sr. Leader
Sr. Leader

KBlack2595 wrote:

well i just found out from a Verizon rep that if u buy the s9 or s9+ u don't have the option to turn it in once u pay 50% of the phone off

However you DO have the option to pay it off fully after a year and then sell the device for more than the 50% payoff amount on a site such as swappa.com. This way, you will have paid less than 50%(net) and STILL be able to upgrade.

KBlack2595 wrote:

it all depends on the phone u get weather u can pay 50% off and trade in or not if i new this i would have never upgrade and jumped ship

The information on whether or not a phone is available for an annual upgrade, i.e. turning the phone in after only paying 50% of the phone off, is available before purchase. Of course, if you purchase the phone without checking this information, that would be on you.

Re: once again verizon [removed] its customers over again
KBlack2595
Member

not shure why i would need to check this as every other company has a similar thing and that is u pay so much and u turn it in for a new phone or u keep the phone and pay it off

Re: once again verizon [removed] its customers over again
KBlack2595
Member

if i had know i would have waited i have only used the program for 2 years and at that time u paid so much and could upgrade or keep the phone i didn't evan know this was a thing and i shouldn't be punished just because of a preference of phone as far as i know i didn't have a option to pick one or the other and i thought it was still the same where i paid 50% and could upgrade if i wanted to

Re: once again verizon [removed] its customers over again
bearone21
Leader

not on every phone!!

Re: once again verizon [removed] its customers over again
vzw_customer_support
Customer Support

Thank you for the suggestion, TheS1R. Kblack2595, we definitely do not want you feeling like upgrading to the Galaxy S9 was the wrong thing to do. Our upgrade process closely aligns with the industry. There are times the device manufacturer will have exclusive promotions purchasing through them vs a carrier. Here is a link to information where you can stay up to date on the Verizon annual upgrade program:http://vz.to/2IJ41Ez  I hope this is beneficial. 

 

GinaU_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

 

 

 

Re: once again verizon [removed] its customers over again
TheS1R
Novice

"There are times the device manufacturer will have exclusive promotions purchasing through them vs a carrier" does not appear to be the case here. Other carriers are currently offering their variants of the annual upgrade programs, just not VZW -- just watch for ads all over prime time network TV. Based on the link you provided, VZW currently has no included Samsung devices for purchase to be included in the program.