An Accepted Solution is available for this post. Jump to solution.
phone is locked due to a abnormal factory reset by samsung
bkdavis71
Newbie
‎04-23-2017 03:25 AM

phone is locked due to a abnormal factory reset by samsung

3 people had this problem.
0 Likes
1 Solution

Correct answers
An Accepted Solution is available for this post. Jump to solution.
Re: phone is locked due to a abnormal factory reset by samsung
deloused
Master - Level 3
‎04-23-2017 03:58 AM

If you don't know the code you could unlock it with your Google account or Find My Mobile. I

If you enter an incorrect password, pattern, PIN or fingerprint enough times (usually 20+) on the lock screen, you'll be prompted to enter your Google Account credentials, which will unlock your phone.

Or visit the Samsung Find My Mobile website on your computer browser and log in with your Samsung Account credentials

View solution in original post

0 Likes
5 Replies
An Accepted Solution is available for this post. Jump to solution.
Re: phone is locked due to a abnormal factory reset by samsung
deloused
Master - Level 3
‎04-23-2017 03:58 AM

If you don't know the code you could unlock it with your Google account or Find My Mobile. I

If you enter an incorrect password, pattern, PIN or fingerprint enough times (usually 20+) on the lock screen, you'll be prompted to enter your Google Account credentials, which will unlock your phone.

Or visit the Samsung Find My Mobile website on your computer browser and log in with your Samsung Account credentials

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: phone is locked due to a abnormal factory reset by samsung
vzw_customer_support
Customer Service Rep
‎04-25-2017 04:31 AM

Thank you for reaching out to us. We want to make sure you have access to your device. The information provided by deloused is correct. That would be the best option to recover your device. Are you still having issues accessing your Samsung? If so, we can help you figure out another option. What do you mean by abnormal factory reset? What Samsung phone do you have?

JavierMD_VZW  Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!  

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: phone is locked due to a abnormal factory reset by samsung
aljoteru
Newbie
‎07-26-2020 06:52 AM

need help with locked phone

0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: phone is locked due to a abnormal factory reset by samsung
KH-OrnEsh
Moderator Emeritus
‎07-26-2020 07:58 AM
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
0 Likes
An Accepted Solution is available for this post. Jump to solution.
Re: phone is locked due to a abnormal factory reset by samsung
vzw_customer_support
Customer Service Rep
‎07-28-2020 06:55 AM

We are here for support and happy to help, aljoteru. How can we be of assistance?

CheyenneS_VZW

0 Likes