phone keeps restarting and freezing

[Denise0608]

my s8+ keeps resetting and freezing.  I have already done the factory reset.

[vzw_customer_support]

Denise0608, as someone who heavily relies on my phone, I can imagine how frustrating this may be! You mentioned you performed a factory reset on the phone, what steps did you take to complete that? How long has the rebooting and freezing been going on?

TionnaB_VZW

[depotman51]

I cant get it to that point to reset it

[vzw_customer_support]

depotman51, we know the importance of ensuring that your phone is working as it should. Let's take a look at the options available for your phone. Can you please confirm the Galaxy S model of your phone? Do you recall what action you were performing when your phone froze this way? TanishaS_VZW