Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
phone will not send or receive pictures
STEBEL94
Member

Switched my husbands phone from a droid moto z to a samsung s7. Everything is working except he cant receive or send pictures or receive group texts. It keeps saying unable to download. Any solutions?

Labels (1)
Tags (1)
0 Likes
Re: phone will not send or receive pictures
vzw_customer_support
Customer Support

Hello there, STEBEL94! We are sorry to hear you are not able to send or receive any picture messages, we know it is imperative for them to be working properly. Are you using Verizon Messages or the original app that was pre-installed?

Rachel_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes