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pictures are partially or fully greyed out
heetseeker
Member

for a couple of months, my phone has been taking pictures but some are partially or fully grey.  Not transparent, but full grey.  When looking at them in the gallery, they appear to be fine at first then turn grey after looking at them.  21586933_10212541950522739_2942734374296419460_o.jpg

Any help would be appreciated.

Thanks!

Labels (1)
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Re: pictures are partially or fully greyed out
jrh4054
Sr. Member

Which camera app are you using?  Have you tried a different one?

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Re: pictures are partially or fully greyed out
heetseeker
Member

It's the app that came with the phone from the factory.  Currently, I have the photos being stored in the SD card.  Perhaps the card is malfunctioning?

Re: pictures are partially or fully greyed out
Ann154
Expert
Expert

Or it isn't fast enough. Does the issue occur when you save the photos to the internal memory space?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: pictures are partially or fully greyed out
jrh4054
Sr. Member

Good point, Ann154.  Yours always are.  If the pics store okay in the internal memory, then it may be the card.   

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Re: pictures are partially or fully greyed out
Ann154
Expert
Expert

I have found that I always use a class 10 or better SD card in my phones to provide the best read write speeds between the phone and the SD card.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: pictures are partially or fully greyed out
vzw_customer_support
Customer Support

Heetseeker,

 

 

 

Help is here! Let’s definitely figure out what is going on with this gray portion that shows up. When did this start to happen? Is there any sort of physical or liquid damage to your phone? Please click here http://vz.to/2lccSlR to reset the camera app to see if this does the trick.

 

 

 

AliciaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: pictures are partially or fully greyed out
jrh4054
Sr. Member

These instructions don't work.  You can't force stop apps, let alone the system apps, all at once.  You have to stop each app separately.