I purchased 2 S8+'s. I updated one and began getting the DQA message, about 2 every minute only on that one updated phone. I decided to go down to the Verizon store to have them resolve this. They spent 45 min on the phone with THEIR technical support and basically went through the same list of solutions we've seen posted. None of them would work. Additionally, I had a Samsung GearS watch that would not install (Error Code 5).
The other phone WITHOUT the update worked fine, no errors and the same watch installed fine. I asked them to wipe the phone so I could start over without the update. Several technicians in the store told me that would NOT work. They stated the update is not removed by restoring the phone to the factory image. I found this difficult to believe, so I said, "Fine, give me another phone!" For whatever reason, and I don't care what the reason is at this point, this phone is not performing as it should, you can't fix it, so as far as I'm concerned it's defective and I demand a replacement. They provided me with a new replacement and transferred all of the apps I spent 6 hours previously installing, the watch installed properly and I left the store with a properly working phone. Verizon solved my problem! I am now, once again happy and WILL NOT allow the software update to install until Samsung corrects this. I fail to understand why Verizon isn't hammering Samsung about this AND, WHY they are still pushing out this defective update. It's not a smart business stragegy in my opinion as it's hurting Samsung's image. If I ran Samsung I would order this update to be stopped IMMEDIATELY until it's fixed. Also, it doesn't appear the Verizon tech support in their stores are aware of this either. Each day this is not resolved means MORE unhappy and frustrated customers for this product. It's absolutely AMAZING why more immediate action isn't being done to stop this update. Simply amazing.... But Verizon nicely provided me a new phone without the update and I am now happy again. The folks in the store were great to work with!
