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reconnecting to home router after a reset to default settings
CRLSTRT5
Member

I have a Samsung 7.  I had to do a change to the phones default settings and now it won't recognize my home router's IP address.   Is there a way to get that reset?   It has a long password but it was connected in the past to it.   I can't find how to go into it deeper.  Can it be done from my Verizon wireless acct at all?

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Re: reconnecting to home router after a reset to default settings
Elements
Sr. Member

Is the home router from Verizon, a different ISP, or is it one you purchased yourself? Do you know the model of it?

Do you have any computers that are currently connected to the router? If a computer is connected, you should be able to pull all of the connection settings from it to get your phone reconnected. If all else fails, most routers have a button on them you can press to reset them to their default settings.

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Re: reconnecting to home router after a reset to default settings
bearone21
Leader

what default settings were changed & why??

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Re: reconnecting to home router after a reset to default settings
kathy65793
Sr. Member

If you go into wi fi 3dots top right advanced and go to wps push button this should connect your phone without  all the problems of the password.

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Re: reconnecting to home router after a reset to default settings
vzw_customer_support
Customer Support

Being able to connect to your home router is crucial for data usage, CRLSTRT5. Let's dig into this and make sure you can connect. What service is your home router through? What happens when trying to connect to the network?

DanielleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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