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remove a phone line
Kadie_a
Member

I've paid off one of my lines and the person who was using it no longer does and I cant get in contact with anyone to take it off

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Correct Answers
Re: remove a phone line
vzw_customer_support
Customer Support

Hello, Kadie_a, 

 

I'm sorry to learn that you are considering canceling one of your lines. I'm sure we can assist you with a resolution. You are able to contact us in different ways, just click here for that information: www.vzw.com/contactus Additionally, we can assist you here. Sometimes, people get attached to the phone number they have (I know I am). for that reason, I wanted to ask you if the user of the device might want to keep the number, and put it in their name? Please let me know, thank you. I will also be sending you a Private Note, so we can continue in this forum, if you prefer.

 

ChristinB_VZW

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Re: remove a phone line
vzw_customer_support
Customer Support

Hello, Kadie_a, 

 

I'm sorry to learn that you are considering canceling one of your lines. I'm sure we can assist you with a resolution. You are able to contact us in different ways, just click here for that information: www.vzw.com/contactus Additionally, we can assist you here. Sometimes, people get attached to the phone number they have (I know I am). for that reason, I wanted to ask you if the user of the device might want to keep the number, and put it in their name? Please let me know, thank you. I will also be sending you a Private Note, so we can continue in this forum, if you prefer.

 

ChristinB_VZW

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Re: remove a phone line
Kadie_a
Member

They no longer wish to use it and i dont want to pay for something im no longer using i tried the other ways to contact the chat just tells me to re log in on repeat even though i have and im still sitting on the helpline just made 30min so thank you very much for replying to me

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Re: remove a phone line
Tigerstep
Sr. Member

There's a couple of things that can be done here.

If you want to keep the number, but not service, port to Google Voice for a one time charge of $20. You could also repurpose the line to something else like a tablet. Finally, you can request a disconnect. This one requires calling in and the disconnect will take place last day of your bill cycle.

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Re: remove a phone line
vzw_customer_support
Customer Support

Kadie_a, we want to be able to assist. I've sent you a Private Note. Please respond to that message for us to further assist. KevinR_VZW 

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Re: remove a phone line
Hillma1
Member

I think its crazy how u have to wait on hold for 47-74 minutes or wait in the chat room for 20 plus minuted

Ridiculous 

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