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s8 google map issue
grandma55-nc
Member

I cannot get my s8 to offline a map.  My son s8 does it.  I went to an authorized verizon rep & he said it wasn't available, which I knew is not true.  He would not even ask anyone in the office.

I would love to complain about his customer service if someone can tell me how to report him.

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Re: s8 google map issue
Ann154
Expert
Expert

Are you following these instructions?

Download areas and navigate offline - Android - Google Maps Help

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: s8 google map issue
vzw_customer_support
Customer Support

grandma55-nc, I want to start off by apologizing for the service you received in the store. Ann154, provided some great information on how to offline maps. Let me know if that works. 

 

JustinB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: s8 google map issue
grandma55-nc
Member

I tried the steps & it did not work.  Is there a local rep in a store that can help me?

Re: s8 google map issue
jrh4054
Sr. Member

grandma55-nc, I would rely too much on the VZW store folks to be a lot of help.  Their primary mission is selling phones.

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Re: s8 google map issue
vzw_customer_support
Customer Support

@Grandma55-nc We definitely want to provide you with accurate information on how to download offline maps. Can you describe exactly what your seeing when it doesn't work? What zip code are you located in so we can provide you with a local store as you requested? Also, please keep in mind that downloading offline maps isn't available in some regions because of contractual limitations, language support, address formats, or other reasons. 

 

JoelD_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: s8 google map issue
Ann154
Expert
Expert

The application also wants WiFi available for the download.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.