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s8 samsung galaxy apps update failed
veladitya
Member
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Re: s8 samsung galaxy apps update failed
jrh4054
Sr. Member

If this is the Oreo update that failed, you might consider delaying downloading/installing it until some of the issues being raised here are fixed. 

Re: s8 samsung galaxy apps update failed
vzw_customer_support
Customer Support

It’s upsetting to attempt an update then see that screen, veladitya. You came to the right place for some help. Please tell us what you were attempting to update when this happened. The more details the better. For instance, is it the Oreo update that jrh4054 speculated about? Do you still see this error when attempting to update?

 

GeorgeS_VZW

 

Follow us on Twitter @VZWSupport

If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!  

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Re: s8 samsung galaxy apps update failed
veladitya
Member

Am not sure, if we call this as Oreo update or not....

Here is the software information.

Android version: 8.0.0

Samsung experience version :9.0.0

Kernel version: 4.4.8

   Dpi@swhe0316#1

Steps that I trying to do:

1) Open "galaxy apps" application

2) go to my apps

3) click on Update ...

4) select  Update all

...device is able download app but when trying to install it...having above error...

Can you please help or guide me in resolving  this issue...

Thanks...

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Re: s8 samsung galaxy apps update failed
kathy65793
Sr. Member

Android version 8 is Oreo. Have you tried to update them through the play store? I have problems sometimes with the galaxy app and have found that you can update all the apps on the phone through the play store.

Re: s8 samsung galaxy apps update failed
vzw_customer_support
Customer Support

I appreciate the added details, veladitya. I know how important it is to make sure you're able to update the software on your phone.

 

Are you connected to Wi-Fi when you attempt to update the software? Have you tried using the Software Upgrade Assistant http://spr.ly/6581DwYKB;

 

JohnB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: s8 samsung galaxy apps update failed
veladitya
Member

Thanks for your reply..

I think that the Samsung upgrading to new version of Android is successful. Problem i think that  i am having is with updating Samsung native/pre-loaded apps like the following are not getiing updated...

1) Samsung video player

2) Samsung my files

3) Samsung Messages

4) Edge Screen

5) Apps Edge

6) Bixby Home

7) Bixby Vision

etc.,

Let me know if this clear's the confusion and would you please help me with that...Thank You

Re: s8 samsung galaxy apps update failed
kathy65793
Sr. Member

Did you try to update them in the play store?

Re: s8 samsung galaxy apps update failed
vzw_customer_support
Customer Support

Making sure all your apps are updated is definitely important, veladitya. I appreciate you keeping us posted. 

 

Have you tried updating the apps via the Google Play store? If there are any pending updates for those apps, you will see them in the Google Play store.

 

JohnB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: s8 samsung galaxy apps update failed
bearone21
Leader

you might be in a weak signal area....at best the network will give 5-12mbps....try wi-fi!!