my husband and i both own galaxy s9.
mine is working fine - we both did the last update in August 2021 - g960usqs9fug2
3 verizon stores in NJ are telling us different things -- one says oh yea that's been happening but nothing you can do it goes away. another store told us software issue --software not supported anymore - time to buy a new phone etc
really ? so the phone is good for barely 3 years and nothing more ?
anyone have info about this ? looking online we see old threads about the topic from last year on other sites -- no real solution - just a few work arounds to get it to reboot etc
thanks for the feedback
LEH07726, thank you for reaching out to us. Making sure both of your devices are working correctly after the latest Software Update is important. Allow us the opportunity to gather some details. Can you please let us know if the device has any physical or liquid damage? What are you doing on the device when the screen goes black and the green lines appear? Does waking up the device help resolve the concern? -Sylvia
Just using the phone when it happens...there is no damage to phone. There is a tmobile thread about this same issue with other s9 users...not sure how to attach that thread here....if you give me a specific email address i will send it to you.
Thank you so much for those details, LEH07726. I do want to make sure that we're on the same page. Is only one of the devices having the issue since the update took place? After the software update have you been able to check to make sure that all the apps from the Google Play Store are up to date as well? -Kevin
Only 1 device has the issue and the issue only started less than 10 days ago.....the last update was in august.
I am sorry for no response coming in Private. Another one is coming in a moment.